Sorry, you need to enable JavaScript to visit this website.
Skip to main content

Unable To Refresh Account

Overview

The Unable to Refresh Account insight is an event-triggered insight that alerts the user if any of their aggregated accounts have an error, due to which the account is unable to be refreshed.

The Predicted Cash Flow feature should be enabled as a pre-requisite for this insight.

Following are the additional details for the insight:

Insight Name UNABLE_TO_REFRESH_ACCOUNT
Applicable Entity ACCOUNT
Insight Type OTHER
Trigger Type EVENT
Supported Containers BANK, CARD, INVESTMENT, INSURANCE, LOAN, REWARD, BILL, OTHERASSETS, and OTHERLIABILITIES

Use Cases

  • Customer:
    • More user data - Build a better financial picture of the user.
  • User:
    • Better user experience

Suggested Action

Take the user to the FastLink screen to fix the issue. For more information, see FastLink 4.0

Duplicate Insight Checks

To prevent the same insight from generating repeatedly, the insight is generated once every 5 days (including the date of insight evaluation) for each entity ID.

Insight Dynamic Trigger (On-Demand Evaluation)

The insight cannot be triggered on-demand using any of the on-demand trigger mechanisms currently available.

Peer Benchmarking Data

This insight does not provide peer benchmarking data.

Thresholds

Threshold does not apply to this insight.

GET Customer Subscription

The GET customer subscription API provides all the information about the defaults set for the insights that are subscribed by the customer.

Method and URL:

GET   /insights/configs/customerSubscriptions

Header Parameters:

Key Value
Authorization Client credentials-based authorization Bearer {{Access Token}}
API key-based authentication Bearer {{JWT Token_Customer}}
Deprecated cobrand and user credential-based authentication cobSession={cobSession received in the cobrand login service}
Content-Type application/json
Api-Version 3.0
2.1
2
Cobrand-Name {Name of the Customer}

Sample Request:

GET /insights/configs/customerSubscriptions

Sample Response:

For more information about the attributes that are returned in the API response, refer to the Insights Data Model page.

  • Api-Version 3.0 and 2.1 Response
{
   "customerSubscription":[
      {
         "insightName":"UNABLE_TO_REFRESH_ACCOUNT",
         "insightTitle":"Unable To Refresh Account",
         "insightType":"OTHER",
         "triggerType":"EVENT",
         "containers":[
            "BANK",
            "CARD",
            "INVESTMENT",
            "INSURANCE",
            "LOAN",
            "REWARD",
            "BILL",
            "OTHERASSETS",
            "OTHERLIABILITIES"
         ],
         "description":"Generates an insight when an account is not able to refresh.",
         "applicableEntity":[
            "ACCOUNT"
         ],
         "customerConfiguration":[
            {
               "entityType":"ACCOUNT",
               "isSubscribed":true
            }
         ]
      }
   ]
}
  • Api-Version 2 Response
{
   "customerSubscription":[
      {
         "insightName":"UNABLE_TO_REFRESH_ACCOUNT",
         "insightTitle":"Unable To Refresh Account",
         "insightType":"OTHER",
         "triggerType":"EVENT",
         "container":[
            "BANK",
            "CARD",
            "INVESTMENT",
            "INSURANCE",
            "LOAN",
            "REWARD",
            "BILL",
            "OTHERASSETS",
            "OTHERLIABILITIES"
         ],
         "description":"Generates an insight when an account is not able to refresh.",
         "applicableEntity":[
            "ACCOUNT"
         ],
         "customerConfiguration":[
            {
               "entityType":"ACCOUNT",
               "isSubscribed":true
            }
         ]
      }
   ]
}

PATCH Customer Subscription

Using the PATCH API for customer subscription, customers can change the defaults for each insight. Alternatively, customers can use the insights configuration tool to achieve the same result.

Warning! Changing any defaults can potentially impact all users who have subscribed to this insight. If the user has overridden the customer threshold, then the user preference will be applied. For all other users, the new defaults will apply.

Method and URL:

PATCH   /insights/configs/customerSubscriptions

Header Parameters:

Key Value
Authorization Client credentials-based authorization Bearer {{Access Token}}
API key-based authentication Bearer {{JWT Token_Customer}}
Deprecated cobrand and user credential-based authentication cobSession={cobSession received in the cobrand login service}
Content-Type application/json
Api-Version 3.0
2.1
2
Cobrand-Name {Name of the Customer}

Editable Parameters:

Editable Attributes Impact Allowed Values
isSubscribed Subscribes or unsubscribes all the users from the Unable To Refresh Account insight. true, false
insightTitle The title returned in the GET feed API as well as the insights configuration tool can be changed. Alphanumeric characters up to 100 characters (including spaces)

Sample Request:

{
    "customerSubscription": [
        {
            "insightName": "UNABLE_TO_REFRESH_ACCOUNT",
            "insightTitle": "Unable To Refresh Accounts",
            "customerConfiguration": [
                {
                    "entityType": "ACCOUNT",
                    "isSubscribed": true
                }
            ]
        }
    ]
}

Response Messages:

HTTP Status Code Reason
400 Y806: Invalid Input
400 Y800: Invalid value for insightName
400 Y800: Invalid value for insightTitle; special characters ><\"'%{}|^~[] are not supported
400 Y801: Invalid length for insightTitle; min 3 and max 100 characters including spaces are allowed.
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying applicableEntity is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying triggerType is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying container is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying description is not allowed
400 Y800: Invalid value for isSubscribed; Supported values are true, false
400 Y825: Update not allowed without a valid request body
400 Y803: Invalid request; Either a valid insightTitle or customerConfiguration is required.
400 Y802: Specifying frequency attribute for UNABLE_TO_REFRESH_ACCOUNT insight is not allowed
400 Y802: Specifying duration attribute for UNABLE_TO_REFRESH_ACCOUNT insight is not allowed
400 Y802: For UNABLE_TO_REFRESH_ACCOUNT insight passing threshold is not allowed
400 Y812: Required field/value - insightName missing in the request
400 Y802: Modifying InsightType attribute is not allowed
400 Y813: entityType should be provided
400 Y803: At least one additional attribute is required in addition to entityType.
400 Y800: Invalid value for customerConfiguration; customerConfiguration is either missing, duplicated, or has insufficient/ incorrect attributes.
400 Y800: Invalid value for entityType. Supported entityType for UNABLE_TO_REFRESH_ACCOUNT insight are - [ACCOUNT]
400 Y800: Invalid value for input json
401 Y020: Invalid token in authorization header
401 Y020: Token has expired

GET User Subscription

The GET user subscription API provides all the information about the user defaults set for the insight.

Method and URL:

GET   /insights/configs/userSubscriptions

Header Parameters:

Key Value
Authorization Client credentials-based authorization Bearer {{Access Token}}
API key-based authentication Bearer {{JWT Token_Customer}}
Deprecated cobrand and user credential-based authentication cobSession={cobSession received in the cobrand login service}, userSession={userSession received in the user login service}
Content-Type application/json
Api-Version 3.0
2.1
2
Cobrand-Name {Name of the Customer}

Sample Request:

GET /insights/configs/userSubscriptions?insightName=UNABLE_TO_REFRESH_ACCOUNT

Sample Response:

For more information about the attributes that are returned in the API response, refer to the Insights Data Model page.

  • Api-Version 3.0 and 2.1 Response
{
   "userSubscription":[
      {
         "insightName":"UNABLE_TO_REFRESH_ACCOUNT",
         "insightTitle":"Unable To Refresh Account",
         "insightType":"OTHER",
         "triggerType":"EVENT",
         "containers":[
            "BANK",
            "CARD",
            "INVESTMENT",
            "INSURANCE",
            "LOAN",
            "REWARD",
            "BILL",
            "OTHERASSETS",
            "OTHERLIABILITIES"
         ],
         "description":"Generates an insight when an account is not able to refresh.",
         "applicableEntity":[
            "ACCOUNT"
         ],
         "userConfiguration":[
            {
               "entityId": "10255809",
               "entityType": "ACCOUNT",
               "isSubscribed":true
            }
         ],
         "customerConfiguration":[
            {
               "entityType":"ACCOUNT",
               "isSubscribed":true
            }
         ]
      }
   ]
}
  • Api-Version 2 Response
{
   "userSubscription":[
      {
         "insightName":"UNABLE_TO_REFRESH_ACCOUNT",
         "insightTitle":"Unable To Refresh Account",
         "insightType":"OTHER",
         "triggerType":"EVENT",
         "container":[
            "BANK",
            "CARD",
            "INVESTMENT",
            "INSURANCE",
            "LOAN",
            "REWARD",
            "BILL",
            "OTHERASSETS",
            "OTHERLIABILITIES"
         ],
         "description":"Generates an insight when an account is not able to refresh.",
         "applicableEntity":[
            "ACCOUNT"
         ],
         "userConfiguration":[
            {
               "entityId": "10255809",
               "entityType": "ACCOUNT",
               "isSubscribed":true
            }
         ],
         "customerConfiguration":[
            {
               "entityType":"ACCOUNT",
               "isSubscribed":true
            }
         ]
      }
   ]
}

PATCH User Subscription

Using the PATCH user subscription API for user subscription, users can change the defaults for each insight. If the user wants the insight to be evaluated for a new account, then add that account using the PATCH user subscription API. The customer default threshold values will apply if the user has not set any values.

Method and URL:

PATCH   /insights/configs/userSubscriptions

Header Parameters:

Key Value
Authorization Client credentials-based authorization Bearer {{Access Token}}
API key-based authentication Bearer {{JWT Token_Customer}}
Deprecated cobrand and user credential-based authentication cobSession={cobSession received in the cobrand login service}, userSession={userSession received in the user login service}
Content-Type application/json
Api-Version 3.0
2.1
2
Cobrand-Name {Name of the Customer}

Editable Parameters:

Editable Attributes Impact Allowed Values
entityId The ID of the account for which insight gets evaluated. Valid IDs for accounts belonging to the user.
isSubscribed Subscribes or unsubscribes from the Unable To Refresh Account insight. true, false

Sample Request:

{
    "userSubscription": [
        {
            "insightName": "UNABLE_TO_REFRESH_ACCOUNT",
            "userConfiguration": [
                {
                    "entityId": "10255809",
                    "entityType": "ACCOUNT",
                    "isSubscribed": true
                }
            ]
        }
    ]
}

Error Messages:

HTTP Status Code Reason
400 Y806: Invalid input
400 Y800: Invalid value for insightName
400 Y800: Invalid value for input param in UNABLE_TO_REFRESH_ACCOUNT insight
400 Y800: Invalid value for entityId; This id is either invalid or not supported for this insight.
400 Y802: Duplicate entityId entries is not allowed 
400 Y802: Modifying insightTitle using this API is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying applicableEntity is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying triggerType is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying container is not allowed
400 Y802: For insight UNABLE_TO_REFRESH_ACCOUNT, modifying description is not allowed
400 Y802: Duplicate entityId entries within userConfiguration is not allowed
400 Y802: Specifying frequency attribute for UNABLE_TO_REFRESH_ACCOUNT insight is not allowed
400 Y802: Specifying duration attribute for UNABLE_TO_REFRESH_ACCOUNT insight is not allowed
400 Y800: Invalid value for isSubscribed; Supported values are true, false
400 Y825: Update not allowed without a valid request body
400 Y802: For UNABLE_TO_REFRESH_ACCOUNT insight passing threshold is not allowed
400 Y800: Invalid value for userConfiguration; entityId should be provided.
400 Y800: Invalid value for entityType. Supported entityType for UNABLE_TO_REFRESH_ACCOUNT insight are -[ACCOUNT]
400 Y812: Required field/value - insightName missing in the request
400 Y802: Modifying InsightType attribute is not allowed
400 Y813: entityType should be provided
400 Y803: At least one additional attribute is required in addition to entityType.
400 Y800: Invalid value for userConfiguration; userConfiguration is either missing, duplicated, or has insufficient/ incorrect attributes
400 Y800: Invalid value for input json
401 Y020: Invalid token in authorization header
401 Y020: Token has expired

GET Insight Feeds

The GET insights feed API retrieves all or a subset of the valid insight notifications generated for a particular user. However, using the insightName filter, you can specifically request for the Unable To Refresh Account insight only.

Method and URL:

GET   /insights/feed

Header Parameters:

Key Value
Authorization Client credentials-based authorization Bearer {{Access Token}}
API key-based authentication Bearer {{JWT Token_Customer}}
Deprecated cobrand and user credential-based authentication cobSession={cobSession received in the cobrand login service}, userSession={userSession received in the user login service}
Content-Type application/json
Api-Version 3.0
2.1
2
Cobrand-Name {Name of the Customer}

Sample Request:

GET /insights/feed?insightName=UNABLE_TO_REFRESH_ACCOUNT

Sample Response:

For more information about the attributes that are returned in the API response, refer to the Insights Data Model page.

{
   "feed":[
      {
         "id":"60dab526a7683b195407d0d6",
         "insightName":"UNABLE_TO_REFRESH_ACCOUNT",
         "insightTitle":"Unable To Refresh Account",
         "insightType":"OTHER",
         "triggerType":"EVENT",
         "createdDate":"2021-06-29T05:52:40Z",
         "subscription":[
            {
               "entityId":"10254881",
               "entityType":"ACCOUNT"
            }
         ],
         "basicAccount":[
            {
               "id":10254881,
               "providerName":"Dag Site",
               "accountName":"PDV_Test_Data_Sch/Ref",
               "accountType":"CHECKING",
               "container":"bank",
               "link":{
                  "entityName":"account",
                  "methodType":"GET",
                  "url":"/accounts?accountId=10254881"
               },
               "errorInfo":{
                  "errorStatus":"User action needed at provider site",
                  "errorDescription":"Your account could not be refreshed. Requires authentication at the provider site",
                  "lastUpdated":"2021-06-29T05:50:34Z",
                  "lastUpdateAttempt":"2021-06-29T05:50:34Z"
               }
            }
         ]
      }
   ]
}