Error Codes for Yodlee API v1.0
This is an older version of our APIs, click here to check out the newer APIs.
Types of Errors
Agent Errors
A Yodlee agent is a software component created by Yodlee that collects data from one or several websites. An agent error is a refresh error caused by an error in the agent. For example, an error might occur if the site changes how a page is created, and the agent cannot read the new page.
Site Errors
A site error is an error at the website. For example, an error can occur if the agent cannot log in because the site is down for maintenance.
UAR Errors
UAR error stands for User Action Required; it is a refresh error that requires additional user interaction before the error can be resolved. For example, if a website requires the user to change his password every 90 days and 90 days have elapsed since the last login, the error will persist until the user provides the new password.
List of Error Codes
| Error Code | Error Type | Error Name | Error Description |
|---|---|---|---|
| 0 | Not an Error | Your account has been successfully added. 0 indicates success. No error name will be returned as the account is successfully added. | |
| 801 | Not an Error | REFRESH_NEVER_DONE | Request In Progress: Please wait while we update your account. |
| 802 | Not an Error | REFRESH_NEVER_DONE_AFTER_ CREDENTIALS_UPDATE |
Updating Account (802): We are in the process of updating your account with revised credentials |
| 401 | Site Error | NO_CONNECTION | Problem Updating Account (401): We're sorry, your request timed out. Please try again. |
| 409 | Site Error | STATUS_SITE_UNAVAILABLE | Problem Updating Account (409): We could not update your account because the end site is experiencing technical difficulties. |
| 410 | Site Error | POP3_SERVER_FAILED | Expired Password (410): Change your password at _SITE_DISPLAY_NAME_ and edit your credentials here. |
| 411 | Site Error | STATUS_SITE_OUT_OF_BUSINESS | Site No Longer Available (411): The <site_name> site no longer provides online services to its customers. Please delete this account. |
| 412 | Site Error | STATUS_SITE_APPLICATION_ ERROR |
Problem Updating Account (412): We could not update your account because the site is experiencing technical difficulties. |
| 415 | Site Error | STATUS_SITE_TERMINATED_ SESSION |
Problem Updating Account (415): We could not update your account because the <site_name> is experiencing technical difficulties. |
| 416 | Site Error | STATUS_SITE_SESSION_ ALREADY_ESTABLISHED |
Multiple User Logins (416): We attempted to update your account, but another session was already established at the same time. If you are currently logged on to this account directly, please log off and try after some time |
| 418 | Site Error | STATUS_HTTP_DNS_ERROR_ EXCEPTION |
Problem Updating Account (418): We could not update your account because the <site_name> site is experiencing technical difficulties. Please try later. |
| 423 | Site Error | STATUS_ACCT_INFO_UNAVAILABLE | No Account Found (423): We were unable to detect an account. Please verify that your account information is available at this time and If the problem persists, please contact customer support at <site_name> for further assistance. |
| 424 | Site Error | STATUS_SITE_DOWN_FOR_ MAINTENANCE |
Site Down for Maintenance (424): We were unable to update your account as the <site_name> site is temporarily down for maintenance. We apologize for the inconvenience. This problem is typically resolved in a few hours. Please try later. |
| 425 | Site Error | STATUS_CERTIFICATE_ERROR | Problem Updating Account (425): We could not update your account because the <site_name> site is experiencing technical difficulties. Please try later. |
| 426 | Site Error | STATUS_SITE_BLOCKING | Problem Updating Account (426): We could not update your account for technical reasons. This type of error is usually resolved in a few days. We apologize for the inconvenience. |
| 431 | Site Error | HTTP_FILE_NOT_FOUND_ERROR | Error At _SITE_DISPLAY_NAME_ (431): We're sorry, there was a technical problem updating your account at _SITE_DISPLAY_NAME_. Please try again later. |
| 432 | Site Error | HTTP_INTERNAL_SERVER_ERROR | Error At _SITE_DISPLAY_NAME_ (431): We're sorry, there was a technical problem updating your account at _SITE_DISPLAY_NAME_. Please try again later. |
| 510 | Site Error | STATUS_PROPERTY_RECORD_ NOT_FOUND |
Property Record Not Found (510): The <site_name> site is unable to find any property information for your address. Please verify if the property address you have provided is correct. We suggest you to delete this site. |
| 511 | Site Error | STATUS_HOME_VALUE_NOT_ FOUND |
Home Value Not Found (511): The <site_name> site is unable to provide home value for your property. We suggest you to delete this site. |
| 402 | UAR Error | STATUS_LOGIN_FAILED | Credential Re-Verification Required (402): We could not update your account because your username and/or password were reported to be incorrect. Please re-verify your username and password. |
| 405 | UAR Error | STATUS_USER_ABORTED_ REQUEST |
Update Request Canceled (405): Your account was not updated because you canceled the request. |
| 406 | UAR Error | STATUS_PASSWORD_EXPIRED | Problem Updating Account (406): We could not update your account because the <site_name> site requires you to perform some additional action. Please visit the site or contact its customer support to resolve this issue. Once done, please update your account credentials in case they are changed else try again. |
| 407 | UAR Error | STATUS_ACCOUNT_LOCKED | Account Locked (407): We could not update your account because it appears your <site_name> account has been locked. This usually results from too many unsuccessful login attempts in a short period of time. Please visit the site or contact its customer support to resolve this issue. Once done, please update your account credentials in case they are changed. |
| 414 | UAR Error | STATUS_NO_ACCT_FOUND | Requested Account Type Not Found (414): We could not find your requested account at the |
| 417 | UAR Error | STATUS_DATA_MODEL_NO_ SUPPORT |
Account Type Not Supported (417): The type of account we found is not currently supported. Please remove this site and add as a manual account. |
| 420 | UAR Error | STATUS_SITE_MERGED_ERROR | Credential Re-Verification Required (420): The <site_name> site has merged with another. Please re-verify your credentials at the site and update the same. |
| 421 | UAR Error | STATUS_UNSUPPORTED_ LANGUAGE_ERROR |
Invalid Language Setting (421): The language setting for your <site_name> account is not English. Please visit the site and change the language setting to English. |
| 422 | UAR Error | STATUS_ACCOUNT_CANCELED | Account Reported Closed (422): We were unable to update your account information for <site_name> because it appears one or more of your related accounts have been closed. Please deactivate or delete the relevant account and try again. |
| 427 | UAR Error | STATUS_SPLASH_PAGE_ EXCEPTION |
Re-verification Required (427): We could not update your account due to the <site_name> site requiring you to view a new promotion. Please log in to the site and click through to your account overview page to update the account. We apologize for the inconvenience. |
| 428 | UAR Error | STATUS_TERMS_AND_ CONDITIONS_EXCEPTION |
Re-verification Required (428): We could not update your account due to the <site_name> site requiring you to accept a new Terms & Conditions. Please log in to the site and read and accept the T&C. |
| 429 | UAR Error | STATUS_UPDATE_INFORMATION_ EXCEPTION |
Re-Verification Required (429): We could not update your account due to the <site_name> site requiring you to verify your personal information. Please log in to the site and update the fields required. |
| 430 | UAR Error | STATUS_SITE_NOT_SUPPORTED | Site No Longer Supported (430): This site is no longer supported for data updates. Please deactivate or delete your account. We apologize for the inconvenience. |
| 433 | UAR Error | STATUS_REGISTRATION_PARTIAL_ SUCCESS |
Registration Requires Attention (433): Auto registration is not complete at <site_name> site. Please complete your registration at the end site. Once completed, please complete adding this account. |
| 434 | UAR Error | STATUS_REGISTRATION_FAILED_ ERROR |
Registration Requires Attention (434): Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process. |
| 435 | UAR Error | STATUS_REGISTRATION_INVALID_ DATA |
Registration Requires Attention (435): Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process. |
| 436 | UAR Error | REGISTRATION_ACCOUNT_ALREADY _REGISTERED |
Account Already Registered (436):Your Auto-Registration could not be completed because the site reports that your account is already registered. Please log in to the <site_name> to confirm and then complete the site addition process with the correct login information. |
| 459 | UAR Error | STATUS_INVALID_EMAIL_ADDRESS | Problem Updating Account (459): We're sorry, there was a technical problem updating your account. Please try again later. |
| 505 | UAR Error | STATUS_SITE_CURRENTLY_ NOT_SUPPORTED |
Site Not Supported (505): We currently does not support the security system used by this site. We apologize for any inconvenience. Check back periodically if this situation has changed. We suggest you to delete this site. |
| 506 | UAR Error | NEW_LOGIN_INFO_REQUIRED_FOR_ SITE |
New Login Information Required (506): We're sorry, to log in to this site, you need to provide additional information. Please update your account and try again. |
| 509 | UAR Error | TOKEN_ID_INVALID |
MFA Error |
| 512 | UAR Error | NO_PAYEES_ARE_FOUND_ON_SOURCE | No Payees Found (512): Your request cannot be completed as no payees were found in your account. |
| 518 | UAR Error | NEW_MFA_INFO_REQUIRED_FOR_ AGENTS |
MFA Error |
| 519 | UAR Error | MFA_INFO_NOT_PROVIDED_TO_ YODLEE_ BY_USER_FOR_AGENTS |
MFA Error |
| 520 | UAR Error | MFA_INFO_MISMATCH_FOR_ AGENTS |
MFA Error |
| 521 | UAR Error | ENROLL_IN_MFA_AT_SITE |
MFA Error |
| 522 | UAR Error | MFA_INFO_NOT_PROVIDED_IN_ REAL_TIME_BY_USER_VIA_APP |
MFA Error |
| 523 | UAR Error | INVALID_MFA_INFO_IN_REAL_ TIME_BY_USER_VIA_APP |
MFA Error |
| 524 | UAR Error | USER_PROVIDED_REAL_TIME_ MFA_DATA_EXPIRED |
MFA Error |
| 526 | UAR Error | INVALID_MFA_INFO_OR_ CREDENTIALS |
MFA Error |
| 403 | Agent Error | INTERNAL_ERROR | Problem Updating Account (403): We're sorry, there was a technical problem updating your account. This kind of error is usually resolved in a few days. Please try again later. |
| 404 | Agent Error | LOST_REQUEST | Problem Updating Account (404): We're sorry, there was a technical problem updating your account. Please try again later. |
| 408 | Agent Error | DATA_EXPECTED | Account Not Found (408): We're sorry, we couldn't find any accounts for you at the <site_name> site. Please log in at the <site_name> site and confirm that your account is set up, then try again. |
| 413 | Agent Error | REQUIRED_FIELD_UNAVAILABLE | Problem Updating Account (413): We're sorry, we couldn't update your account at <site_name> site because of a technical issue. This type of problem is usually resolved in a few days. Please try again later. |
| 419 | Agent Error | LOGIN_NOT_COMPLETED | Problem Updating Account (419): We're sorry, we couldn't update your account because of unexpected variations at the <site_name> site. This kind of problem is usually resolved in a few days. Please try again later. |
| 507 | Agent Error | BETA_SITE_WORK_IN_PROGRESS | Problem Updating Account (507): We're sorry, We have just started providing data updates for this site, and it may take a few days to be successful as we get started. Please try again later. |
| 508 | Agent Error | INSTANT_REQUEST_TIMEDOUT | Request Timed Out (508): We are sorry, your request timed out due to technical reasons. Please try again. |
| 517 | Agent Error | GENERAL_EXCEPTION_WHILE_ GATHERING_MFA_DATA |
Problem Updating Account (517): We'resorry, there was a technical problem updating your account. Please try again. |
| 525 | Agent Error | MFA_INFO_NOT_PROVIDED_IN_ REAL_TIME_BY_GATHERER |
MFA Error |
| 708 | Agent Error | STATUS_VALUE_NOT_COMPLIANT | Problem Updating Account (708): We're sorry, there was a technical problem updating your account. Please try again later. |
| 709 | Agent Error | STATUS_FIELD_NOT_AVAILABLE | This error is thrown when there is a mismatch in the meta-fields. |
| 504 | Generic | MULTIPLE_ERROR | Multiple errors have occurred and the data retrieval process at the SITE failed. Refer to the account-level status to learn about the errors. |
| 601 | Generic | STATUS_DBFILER_SUMMARY _SAVE_ERROR |
We're sorry, there was a technical problem updating your account. Please try again later. |
| 811 | Generic | PARTIAL_SUCCESS | Data was successfully aggregated for at least one, but not all, accounts |
OAuth Errors
| OAuth Error Code | OAuth Error Name | OAuth Error Description |
|---|---|---|
| 402 | parameter_absent | This error occurs when the required OAuth parameter is absent. |
| 404 | timestamp_refused | This error occurs when the oauth_timestamp value has expired or is invalid. |
| 405 | nonce_used | This error occurs when the oauth_nonce value may have been used in a previous request. |
| 406 | signature_method_rejected | This error occurs when the oauth_signature_method value is invalid. |
| 407 | signature_invalid | This error occurs when the oauth_signature value is invalid. |
| 408 | consumer_key_unknown | This error occurs when the oauth_consumer_key value is unknown. |
| 412 | token_expired | This error occurs when the oauth_token value has expired. |
| 413 | token_rejected | This error occurs when the oauth_token value is rejected. |
| 415 | system_error | This error occurs when the error caused due to issues in Yodlee's internal operations. |
| 416 | Invalid_user_credential | This error occurs when the external user credential is invalid. |
| 417 | user_authorization_denied | This error occurs when the cancel operation is initiated for authorize request token. |
| 418 | invalid_url_access | This error occurs when the invalid REST URL is invoked. |
| 419 | invalid_finapp_status | This error occurs when the FinApp status user credential is invalid. |
| 420 | session_unavailable | This error occurs when the session is unavailable for OLB (online banking). |
| 421 | user_account_locked | This error occurs when the user's account is locked. |
| 422 | user_account_unregistered | This error occurs when the user's account is unregistered. |
| 423 | user_not_enrolled_with_mfa | This error occurs when the user's account is not enrolled with passmark. |
| 424 | user_not_verified_with_mfa | This error occurs when the user's account is not verified with passmark. |
| 425 | User_account_locked_with_mfa | This error occurs when the user's account is locked with invalid challenge answers at passmark. |
| 426 | unknown_mfa_status | This error occurs when the passmark webservice returns unknown user status. |
| 427 | Invalid_challenge_answer | This error occurs when invalid answer is provided to the passmark challenge question. |
| 428 | passmark_webservice_unavailable | This error occurs when the passmark webservice is not available. |
| 429 | invalid_access | This error occurs when the deeplink URL access is invalid. |
| 431 | session_expired | The deeplink Urltoken session has expired. |
| 434 | user_uncertified | This error occurs when the user is not certified. |
| 435 | user_suspended | This error occurs when the user is in suspended state. |
| 436 | decrypt_error | This error occurs while decryption. |
| 438 | registration_incomplete | This error occurs when the user has not completed the multi-step registration process. |
| 439 | not_available | This error occurs when the login name is not available. |